Privacy Policy
1. Introduction
At AV Airport Express, accessible at https://avairportexpress.com, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data privacy laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), as amended. We respect your rights to data privacy and are dedicated to handling your information responsibly and transparently.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use the website avairportexpress.com (the “Website”). For the purposes of the GDPR, AV Airport Express acts as the data controller for any personal data collected via this Website or in connection with our services.
For any questions or requests regarding this Privacy Policy or your personal data, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data when you access or use our Website, interact with us, or purchase our services:
a. Usage Data
Information automatically collected by the Website, including browser type, IP address, device ID, geographic location (approximate), referring URLs, page views, session durations, and interactions with our website features.
b. Account Data
Information you provide during account registration or service booking, such as your full name, mailing address, email address, and phone number.
c. Profile Data
Information derived from your interactions with our services, including service preferences, purchase history, behavior patterns, and selected travel details.
d. Communication Data
Correspondence records such as emails, support tickets, live chat logs, and any other messages exchanged with us.
e. Technical Data
Information about the devices you use to access our site and services, including device model, operating system, system configurations, internet settings, and certain diagnostic data.
f. Transaction Data
Details regarding payments and transactions you make via our Website, including payment method, billing address, delivery information, and transaction timestamps.
g. Preference Data
Information related to your preferences for marketing communications, alerts, or product interests that you may opt into, including consent records.
4. Legal Bases for Processing Your Data
We process your personal data under the following legal bases, as appropriate:
– Performance of a contract: When it is necessary to deliver or manage the services you have requested.
– Consent: When you have expressly given permission for specific processing (e.g., email marketing).
– Legal obligation: When processing is necessary for compliance with a legal requirement such as tax or fraud reporting.
– Legitimate interests: When processing supports our business interests in a way that does not override your data protection rights (e.g., improving our services, preventing fraud).
5. Your Rights Under Data Protection Laws
You have a number of rights concerning your personal data as permitted and required under applicable laws, subject to limitations:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may ask us to correct any inaccurate or incomplete data.
– Right of Erasure: You may request deletion of your data, subject to legal retention obligations.
– Right to Restrict Processing: You may ask us to temporarily or permanently stop processing part or all of your data.
– Right to Data Portability: Where applicable, you may request a digital copy of your personal data in a structured and commonly used format.
– Right to Object: You may object to our processing of your data based on legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: We do not conduct profiling or automated decisions that have legal or significant effects on you.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures to Protect Your Data
We implement appropriate technical and organizational measures to secure your personal data, including:
– SSL encryption for transmitted data
– Role-based access controls and authentication protocols
– Secure servers and network firewalls
– Regular data backups and redundancy planning
– Staff privacy and security training programs
– Ongoing monitoring and testing of systems for vulnerabilities
Despite comprehensive protections, no method of transmission over the Internet or electronic storage is fully secure. We encourage you to take individual precautions when using our Website.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your jurisdiction, including regions where data protection laws may differ. Where such transfers occur, we implement appropriate safeguards as required by the GDPR and other data protection laws, including the use of Standard Contractual Clauses (SCCs) and ensuring third-party compliance where applicable.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations. Retention timelines include:
– Account and Transaction Data: Retained for 7 years for compliance with financial and legal obligations
– Communication and Support Data: Retained for 2 years from last interaction
– Profile and Preference Data: Retained until you delete your account or withdraw consent
– Usage and Technical Data: Retained for up to 12 months for analytics and operational improvement
– Cookie Data: Retained for varying periods, generally no longer than 13 months
After the expiration of applicable retention periods, your personal data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. The following types of cookies may be used:
– Essential Cookies: Required for the Website to function properly (e.g., login sessions, cart functionality)
– Functional Cookies: Remember user choices to improve usability and personalization
– Analytics Cookies: Collect data about user behavior to help improve site performance
– Performance Cookies: Measure and analyze the performance of our Website and features
10. Cookie Management and Compliance
Upon your first visit, the Website presents you with a cookie consent banner in compliance with GDPR and CCPA. You may manage or withdraw your consent at any time via our cookie preferences tool. Some cookies may be blocked through browser settings. Note that disabling certain cookies may impact your user experience or functionality of the site.
Under the CCPA, California residents also have the right to opt out of the “sale” of personal data. While we do not sell personal data in the conventional sense, we recognize and respect these rights, which you may exercise through our Do Not Sell My Personal Information link (if applicable) or by contacting [email protected].
11. Children’s Privacy
Our services are not directed to and we do not knowingly collect personal data from individuals under the age of 13. If we become aware that we have collected data from a child under 13 without verified parental consent, we will delete such information promptly. Parents or guardians who believe their child may have submitted personal data may contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations, services, or privacy practices. Material changes will be communicated to you via prominent notices on our Website or through direct communication channels where necessary. Continued use of avairportexpress.com following changes signifies your acceptance of the amended policy.
13. Contacting Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
AV Airport Express
Email: [email protected]
Website: https://avairportexpress.com
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We are committed to ensuring our privacy practices remain compliant with the GDPR, CCPA, and other applicable data protection frameworks. We encourage users to reach out if they have any privacy-related inquiries or concerns.